Your Trusted Hearing Care Specialists
Discretion Hearing Ltd is an independent, family-run audiology clinic located in Southport, Merseyside. Serving communities across the North West, we’re dedicated to providing expert guidance and genuine care for individuals facing hearing challenges. Our goal is simple: to help you achieve better hearing with solutions that genuinely fit your needs. If you’re looking for an audiologist you can trust, book an appointment with us and take the first step on your journey to clearer hearing today.
We’ll be with you every step of the way.

Meet David Quilliam, Our Expert Audiologist
David Quilliam, our lead audiologist, brings over 30 years of professional experience to every consultation. Starting his career with an independent practice and later working with a large multinational company, David has a solid foundation in both personalized care and the latest advancements in hearing technology. Realizing that true patient-centered care could only be achieved independently, David established Discretion Hearing Ltd to provide unbiased, high-quality service tailored to each individual.
David is a fully qualified and registered hearing aid dispenser (certified by the Health and Care Professions Council), so you can be confident in his expertise, integrity, and dedication to your well-being. His passion is finding the perfect hearing solution for every patient, allowing them freedom of choice across leading manufacturers and access to the latest technology.
Why Choose Discretion Hearing Ltd?
Independent and Unbiased Advice
As a completely independent clinic, we are not governed or controlled by any one hearing aid manufacturer. This independence allows us to offer genuine, unbiased recommendations, tailored to your needs rather than any brand agenda.
Family-Run and Community-Focused
Being a family-owned practice, we prioritise lasting relationships, ensuring that each patient feels like a part of our family. From your first visit to lifelong aftercare, we’re here for you every step of the way.
Access to Leading Hearing Aid Brands
We offer a wide selection of hearing aids from top manufacturers like Starkey, Oticon, Phonak, Signia, Widex, Rexton, Bernafon and Resound plus others. You’ll have the freedom to choose from the best options available without pressure.
Lifetime Support and Aftercare
With our hearing aids, you’ll receive lifetime aftercare, a 5-year warranty on selected models, and a 30-day money-back guarantee. We also offer 0% financing options for added affordability, giving you the flexibility to focus on what matters—better hearing.
Quality Care With Modern Facilities

Ear Wax Removal/Suction
Discretion Hearing Ltd Southport provides an ear wax removal service which can be carried out in our central Southport clinic or in the comfort of your own home using Microsuction.

Hearing Tests
At Discretion Hearing Ltd Southport we offer a completely free hearing test service which can be carried out at our state of the art clinic in the centre of Southport or in the comfort of your own home.

Hearing Aids
Discretion Hearing Ltd Southport are 100% independent audiologists, this means we can offer the widest range of hearing aids and accessories from all of the major manufacturers.
Visit Discretion Hearing
We understand that taking the first step toward better hearing can feel daunting. At Discretion Hearing Ltd, we want your experience to be as comfortable and reassuring as possible, which is why we invite you to explore our clinic before you even walk through the door. Our virtual tour lets you familiarise yourself with our welcoming spaces, state-of-the-art equipment, and the caring environment we’ve created for our patients. Take a look around, see where we’ll be meeting, and feel at ease knowing exactly what to expect. We look forward to welcoming you in person!
Here's What Our Patients Are Saying
-
After four unsuccessful appointments with the NHS ear syringing service I decided to try Discretion Hearing. I received a friendly welcome and the problem was diagnosed and treated within a few minutes. The service was first class in every way:... read more any further problems with my ears I shall certainly be attending Discretion Hearing every time. A highly professional and friendly service.
Mary Robinson
I was put in contact with Discretion Hearing when I contacted Hearing Aids UK after my 93 year old mum lost her hearing aids whilst in hospital and we had waited for several weeks for the NHS audiologist to visit... read more her in the nursing home she had been transferred to. We had 6 weeks of struggling as mum is profoundly deaf and we had to communicate by writing everything down for her. It was miserable and frustrating for her and us. David arranged to come out very quickly and was very reassuring and helpful with mum. He did a thorough series of tests and talked me through the options. He was very clear that if we preferred to wait for the NHS to replace them for free that was absolutely fine and I felt under absolutely no pressure. Given the uncertainty and mum's distress I decided to go ahead with the purchase. I know that David went above and beyond to get the new aids made as quickly as possible, expediting the manufacture of the earpieces and even sending someone to collect them when there was going to be a delay. The day he came out to fit them for her was very emotional. As he switched them on and adjusted the volume, then asked her 'can you hear that?', she visibly jumped with the surprise of hearing again for the first time in weeks. She was then holding back tears as she told us how she had thought she would never hear again and we were all pretty overcome with it. It's clear that the new hearing aids are working far better than the ones that were lost did. I am so grateful to David for everything he has done to help my mum, and she thinks he is brilliant! It's so good for everyone to be able to hold proper conversations with her now with no need to write it down or for her to try and lip-read! The NHS audiologist finally came to fit one hearing aid 2 weeks later! It's good to have spares but mum is sticking with the ones she's got! In fact she doesn't want to take them out at all! Thanks so much!
G Richards
I would highly recommend. David was very helpful and offered me an appointment to fit in with my working hours. Excellent communication and excellent service.
Hayley Nothard
-
David came to see my wife regarding hearing aids ,the tests and explanations he gave her was first class .Everything was exceptional the way each test was done. Having been to high street shops it was great to have a... read more better experience and absolutely no pressure to purchase a pair of hearing aids. David is very polite and courteous with my wife and that really helps to get the right results .We can't thank him enough for the excellent service he gave on the visit .We would highly recommend him to anyone who would need hearing aids. Thanks so much David for your kindness.
AUBREY WOOLLEY
My first visit to Discretion Hearing for ear wax removal. Excellent, professional service by David and his lovely receptionist. Will be recommending to friends and family.
Joan Mackenzie
couldn’t do enough to help, excellent service to remove ear wax on the same day. Can’t recommend them highly enough.
David Ennis
-
I highly recommend David. Expert knowledge delivered in a professional manner has resulted in a major improvement in my hearing. Thanks David for your excellent service.
Carl Taylor
Went for a diagnosis about loss of hearing in one ear ,the examination was excellent and I was very happy with the audiologists explanation .Highly recommend this service .Thank you .
Suezanne Howard
Thank you for resolving my hearing issues so quickly. I had micro suctioning on both ears. It was quick and painless. Highly recommend David Quilliam - he's professional and friendly.
Kimberley Moore
-
My experience of Discretion Hearing is totally positive. From beginning to end David and his staff have been professional, kind, supportive, extremely knowledgeable and friendly. I am so pleased I decided to consult a truly independent company. The result is... read more I am now wearing hearing aids which are perfect. They are extremely comfortable and have transformed my life.
Dee Seymour
David provided an excellent service. He explained clearly the mechanics of hearing and hearing loss and feasible solutions to my impairment. The hearing aids and streaming equipment recommended have manifestly improved my hearing. At all... read more stages he provided a professional service of high quality. Ian
Ian Monk
Visit one - ear microsuction, visit two - ear test. A caring and Professional Team in a very modern environment. Not a single anxious moment. A true Gold Five Stars! Thank you, Mike
Michael Edwardson
-
From the outset I was impressed, the receptionist Sharon was friendly and helpful and managed to squeeze me in quickly due to having had a particularly unpleasant couple of weeks due to being wrongly diagnosed at my surgery with... read more an ear infection when Infact was just earwax build up. David was brilliant, he removed it painlessly and explained the procedure and why I would have had that pain. Also brilliantly priced as well, whereas other places in town wanted double the price. Throughly Recommended. Thank you again
Joanne Burke
Fantastic service brilliant David is a great ambassador for hearing aid’s he knows his stuff and explains in easy to understand language I got Oticon aid’s because I believe them to be the best for me they are awesome thanks... read more David I’m sure you will look after me in future thanks Harry
Harry Jordan
David came to my home, which was really convenient. He was excellent taking time to explain what he was doing, how and why. Really pleasant experience. I’m really satisfied with my aid.
Steve Johnson